Training of customer care agents
Entering into a shopping mall, we are attended to by someone who is either smiling at us or indifferent to our plight. As individuals, we develop a lasting impression during the first few minutes with a customer care agent. If you are pulling a call through to a call center agent, you want to be heard. Furthermore, you also demand a swift and gentle response. Training of customer service representatives or agents ensures professionalism even at moments when they are stress or under frustration.
Keeping to time
Service delivery in a timely manner is essential in keeping a customer. This means no dragging or delaying. Many customers may pretend to accept your apologies on such occasions. However, they will prefer to visit the next shop or a competing retail outlet next time. How will you react on visiting a retail outlet where you find the customer care representative ignoring you. A person who is suppose to be attentive to you is instead playing Pokemon Go or other games on his/her mobile device? Well, your guess is as good as mine. Attracting more customers involves devoting your full attention in satisfying their needs and making them happy.
Listening to customer needs
Attending to the needs of customers is not a guess work. Don’t assume you know what customers want. Listening to the needs of clients ensures that you are in a better situation to serve them. Companies that listens to clients are able to receive feed backs and recommendations. This will help companies to be able to adjust and provide effective service. This will ultimately result in customer loyalty and increase sales.
Report and Recommendation
The goal of written recommendation is to propose solutions to problems and work on complains of customers. Adequate weekly report will guarantee that the company is up to date. This is with regards to the process of work. Furthermore, also ensures that there is proper documentation for evaluation on all recommendations made. Operations from the customer service section in any organization serves as the entry point for data entry. It can be use to get specific details as to why we lose customers. In addition to that, it can also help us to understand what customers want. Last of all, how we can attract clients for continued patronage.
Best Credit SG Pte Ltd formerly known as Cing Dien Credit has been a licensed money lender in Singapore for more than 30 years. If you are looking for a loan, no matter long or short term, you can trust us to help you. Be it a personal loan, foreigner loan or business loan, we can provide you with the cash you need. Contact us today at +65 6272 5538 or drop by our office at Blk 372 Bukit Batok Street 31 #01-374 (Level 2) Singapore 650372.